Solving Packaging Leaks in Beauty Products: FX’s On-Site Solution

1. Client Name: Sergey
2. Industry: Beauty and Personal Care Products
3. Region: Russia

Mr. Sergey is one of the well-known founders of a beauty and skincare brand in the Russian market, focusing on high-quality beauty and skincare products. His company has established a strong market presence in Russia, with products covering facial care, body care, and professional beauty tools. As the brand leader, Mr. Sergey emphasizes innovation and quality, striving to provide consumers with effective and safe beauty care solutions.

Mr. Sergey’s company encountered some technical issues during the packaging process of their beauty care products, particularly leaks occurring during the filling process. To address this, the FX team held multiple phone and video conferences with the client, but the issue remained unresolved. As a result, the FX team decided to travel to Russia in person to conduct a detailed investigation on-site and identify the root cause of the leaks.

After a thorough inspection and testing by on-site technicians, the FX team discovered that the leak was not due to the filling equipment or the metal packaging but was caused by a quality issue with the plastic caps purchased by the client. These caps failed to seal effectively during production, leading to leakage in the packaged products.

1. Replace with Quality Plastic Caps: The FX team recommended that Mr. Sergey replace the faulty plastic caps with new, high-quality ones to ensure proper sealing. FX will recommend qualified suppliers and provide cap samples for testing to ensure no leakage issues.
2. Recheck the Production Line: Although the issue was traced to the plastic caps, the FX team still conducted a comprehensive inspection of the production line to ensure that the manufacturing processes, equipment, and other factors met standards, so that product quality wouldn’t be affected by other issues.
3. Re-test and Confirm: After replacing the caps, FX’s technicians will work with Mr. Sergey’s team to conduct a series of product sealing tests to confirm that the new caps effectively prevent leaks.
4. Ongoing Support and Monitoring: To ensure the issue is fully resolved, FX will provide continued technical support and conduct regular follow-ups to monitor production quality and packaging effectiveness, ensuring that similar problems do not occur again.

“I must highly praise the service spirit of the FX team. Not only does the FX team have solid professional knowledge, but they also demonstrate a strong sense of customer responsibility. When faced with challenges, FX did not back down but took proactive action—personally traveling to Russia to resolve the issue. This approach made me feel the support and trust of our partnership.”